Cancellation Policy

Transparent rules regarding booking modifications, cancellations, and the timeline for receiving refunds.

Notice Periods & Fees

Immediate cancellation (Same day of booking) Full Refund (0% Charge)

Early Cancellation (7 days or more prior to trip) Full Refund (0% Charge)

Standard Notice (3 to 6 days prior to trip) 50% Cancellation Fee

Short Notice (1 to 3 days prior to trip) 75% Cancellation Fee

Critical Window (Within 24 hours of trip) 100% Non-Refundable

Refund Processing Timelines

Standard Refund: Eligible refunds will be processed and credited back to the customer's bank account within 2-3 working days from the date of cancellation confirmation.
Excess Collection: If any excess billing amount is verified to have been collected by the driver, it will be refunded within 3-4 working days.

Seasonal & Peak Times Policy Notice

During peak holiday seasons, national festivals, or high-demand weekends, confirmed bookings cannot be changed or cancelled. However, if the booked vehicle fails to arrive at the designated pickup point due to operational issues during these periods, a full refund of the advance amount will be processed immediately.

Concierge Desk

Bright Travel Mate Personal Assistant

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